Supported Products



The supported items below are the items supported by all available AT&T ConnecTech products and services combined. AT&T Support Plus provides a scope of support that includes all of the items. Other available AT&T ConnecTech products/services provide a scope of support that includes some, but not all, of the items.

Service Category
Supported Items
Hardware
  1. Computers (Desktops, Notebooks, Netbooks or Apple Macs)
  2. Digital Cameras and Camcorders
  3. Digital Music and Media Players (MP3 players, iPods, etc.)
  4. Internet-Connected TVs
  5. Joystick/Game Controllers
  6. LCD/LED Televisions (used as a PC monitor) and PC Monitors
  7. Notebook docking stations
  8. USB NTSC or PCMCIA TV tuners for computers
  9. Other USB- and Ethernet-connected devices
  10. Print servers
  11. Printers, Scanners, All-in-One Devices (web-enabled, wired, wireless)
  12. Storage devices (e.g., external DVD drives, external hard drives, etc.)
  13. Tablets such as Android, Windows, Apple (connectively support if tethered to a PC or wireless home network)
  14. USB wireless peripherals
  15. USB Web cameras
  16. Wireless print / media adapters
  17. Touch pad / Mouse
  18. Keyboard Issues
  19. CD/DVD Drive and Blu-Ray® drives
  20. DVR
Connectivity/Networking
  1. Setting up additional devices on an existing Home Network (wireless devices such as PCs, laptops, smart phones, tablets, etc.)
  2. Wired or Wireless Routers/Hubs/Bridges/Modems
  3. Wireless cards
  4. Device Registration/Authentication
  5. File and Printer Sharing on Windows and Mac
  6. Apple Airport Express® and Airport Extreme
  7. Bluetooth® Configuration
  8. Slow Browsing Issues
Software
  1. Most Popular Anti-Virus/Firewall Security Software Suites (e.g., Norton, McAfee, CA, Trend Micro, Kaspersky Labs)
  2. Microsoft® Office 2003 and above
  3. Microsoft® Word/Works 2003 and above
  4. Microsoft® Excel 2003 and above
  5. Microsoft® Powerpoint 2003 and above
  6. Microsoft® Publisher 2003 and above
  7. Microsoft® Access 2003 and above
  8. Microsoft® Project 2003 and above
  9. Microsoft® Visio 2003 and above
  10. XP Media Center
  11. Adobe® Acrobat®
  12. Windows® Media Player 11 and above
  13. Real Player 11 and above
  14. CD/DVD burning
  15. Personal Finance Software (basic installation, configuration, upgrading)
  16. Installation of Instant Messaging Tools/Skype®
Operating Systems
  1. Windows XP Service Pack 3 and above
  2. Mac OS® 10.4
  3. Palm WebOS
  4. Windows Mobile 6.5 and above
Email/News Client Functions
  1. Microsoft® Outlook 2003 and above
  2. Microsoft® Outlook Express 6 Service Pack 3
  3. Microsoft® Outlook Express 5.02 and above on Macintosh
  4. Microsoft® Windows Mail
  5. Microsoft® Entourage 2004 and above
  6. Web mail (such at Hotmail, Gmail, Incredimail, etc.)
  7. AT&T Yahoo!® Web Mail
  8. Mac Mail 2.0 Tiger and above
Browsers 
  1. Installation and upgrade of browsers in Windows/Mac
  2. Internet Explorer® 8.0 and above
  3. Google Chrome® current version
  4. Firefox® current version
  5. Safari® 3 and above
  6. Opera® browser current version
  7. MSN® Explorer version 6.0 and above
Gaming Devices
  1. Sony PlayStation® 2, 3 and PSP for network connectivity
  2. Xbox 360® for network connectivity
  3. Nintendo Wii® and DS for network connectivity
Disclaimer
AT&T ConnecTech® Services available for residential customers only except remote support services which are also available for small business customers. Not available in all areas. All offers are limited time offers, taxes and surcharges extra, hardware and software limitations may apply, and service-specific terms and conditions apply. All trademarks are the property of their respective owners.